Why do you make it so difficult to make a… (2024)

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User profile for user: anais180

anais180 Author

User level: Level1

24 points

I just want to make an appointment. Not discussion. An appointment at a local Apple store. Your website isn't user friendly and I'm always having trouble with this exact thing. Please send me the direct link, NOT DISCUSSION, to schedule an appointment.

Thank you

MacBook Pro 13″, macOS 11.5

Posted on Aug 17, 2021 9:10 AM

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User profile for user: muguy

muguy

User level: Level9

76,993 points

Posted on Aug 17, 2021 9:12 AM

You can make an appointment at apple.com/retail/geniusbar.

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User profile for user: muguy

muguy

User level: Level9

76,993 points

Aug 17, 2021 9:12 AM in response to anais180

You can make an appointment at apple.com/retail/geniusbar.

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User profile for user: hollibeth

hollibeth

User level: Level1

14 points

Sep 14, 2021 6:24 AM in response to leroydouglas

THIS IS THE VERY SAME PROBLEM I HAVE HAD CONSISTENTLY!!!!!!!!!!!!!!! I JUST WANT TO MAKE AN APPOINTMENT TO COME IN TO THE APPLE STORE AND HAVE A GENIUS BAR APPOINTMENT.... I KEEP GETTING ROUTED TO ONLY A CHAT AND EMAIL OPTION ........ ABSOLUTELY RIDICULOUS

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User profile for user: NikNaik

NikNaik

User level: Level1

5 points

Aug 22, 2021 5:06 AM in response to anais180

They don't want to hire more employees to handle it.

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User profile for user: rovilla211

rovilla211

User level: Level1

9 points

Sep 17, 2021 8:15 PM in response to anais180

Yes, their website is not user friendly. Am also having a har time making an ppointment.

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User profile for user: Grant Bennet-Alder

Grant Bennet-Alder

User level: Level10

128,791 points

Sep 14, 2021 7:13 AM in response to anais180

The main decider is whether your issue is Hardware-Related, because that is the main expertise of the Genius Bar technicians.

Genius Bar technicians are really good at working on Mac Hardware. They put their hands on these machines all day every day. MacOS and software issues? Not so much.

Appointments were stretching out in the future for many weeks. Too many. So Apple decided that they needed to refine exactly what issues are candidates for Genius Bar.

If you followed the questions and read the articles, Software-Related issues will NOT lead you a Genius Bar appointment, because it would waste your time and the technician would not be able to help you.

If you don't want to discuss your issues here, you should use this link to get support .

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User profile for user: leroydouglas

leroydouglas

Community+ 2024

User level: Level10

184,812 points

Aug 17, 2021 9:35 AM in response to anais180

anais180 wrote:

I just want to make an appointment. Not discussion. An appointment at a local Apple store. Your website isn't user friendly and I'm always having trouble with this exact thing. Please send me the direct link, NOT DISCUSSION, to schedule an appointment.

Thank you

One of the easiest ways —

From iOS device using the app to make a online Genius Bar appointment is easy:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8

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User profile for user: Neal42

Neal42

User level: Level1

16 points

Sep 27, 2021 7:43 AM in response to anais180

Apple I just want to make an appt. Stop making it so hard to reach you!

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User profile for user: DeafWarriorPrincess7

DeafWarriorPrincess7

User level: Level1

4 points

Sep 3, 2021 3:51 PM in response to muguy

This does NOT help at all. I tried this. Have wasted the last 3 hours trying to find how to get a Genius Bar appointment since phone is not working right - CANNOT send or receive messages, internet problem keeping me from looking anything up (I had to come to a library to access internet) even though my carrier says internet is not the issue, that my phone itself is the problem and has to be taken to an Apple store to be checked. I am Deaf and these problems prevent me from being able to access my Sorenson phone sign language interpreter service app on BOTH phone and computer, thus I canNOT call anyone or even do a texting chat. My mom's phone is having the same problem (I am responsible for my 87 year old mom and MUST have ability for us to reach each other). So, like the person who asked, "WHY does Apple make it impossible to JUST MAKE AN APPOINTMENT?!" I'm angry because I have an EIGHTY SEVEN year old mom who NEEDS to be able to reach me if a problem comes up for her and I NEED to be able to maintain ability to contact her as well. If something happens to her and I don't know about it because she can't reach me and I can't check on her, Apple WILL be hearing from me about this again! I've tried to get through to Apple genius bar online multiple times (since I can't call) to just make an appointment online. Apple's website is NOT user friendly for this. My carrier told me it would have to be an in-person meeting to deal with this since there is NO possible way to do so otherwise. I do also need Apple's sign language interpreter service for the meeting.

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User profile for user: muguy

muguy

User level: Level9

76,993 points

Sep 3, 2021 4:21 PM in response to DeafWarriorPrincess7

Follow the link. Takes like 10 minutes (at most) to make an appointment.

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User profile for user: Ohokthen

Ohokthen

User level: Level1

96 points

Sep 3, 2021 4:44 PM in response to DeafWarriorPrincess7

It's not normally hard at all. Is there an Apple Accessibility number for your area?

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User profile for user: ku4hx

ku4hx

User level: Level7

23,502 points

Sep 27, 2021 7:46 AM in response to Neal42

Apple is not here, we're just users like you and do not have access to Apple Corporation's inner workings.

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Why do you make it so difficult to make an appointment at a Genius Bar?

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